Dekzeilenstore.nl is a Dutch company specializing in custom-made awnings for canopies and garden houses, designed to enhance outdoor spaces. The company provides tailored awning solutions to help customers maximize their outdoor comfort, offering a range of options in materials, colors, and configurations that cater to each customer’s unique preferences and needs.
Customized awning solutions made simple with a product configurator
The challenge of meeting customization needs
Dekzeilenstore.nl’s previous approach to custom orders relied on a form-based process where customers filled out extensive details regarding sizes, colors, zippers, and other options. This approach was not only time-consuming but also often led to misunderstandings about product requirements, as it required continuous back-and-forth communication between the customer and support team.
To provide a more seamless customer experience and eliminate these inefficiencies, Dekzeilenstore.nl turned to Expivi for a more effective solution.
Interactive product visualizer to understand complex configurations
Expivi developed a 3D configurator for Dekzeilenstore.nl that transforms how customers interact with and customize their awning designs. This interactive tool allows users to visualize and modify their canopy and garden house awnings in real-time. By using the 3D configurator, customers can adjust the dimensions, select colors, and add features like zippers and windows, all within a user-friendly interface.
The tool streamlines the design and selection process, empowering customers to make decisions more efficiently while seeing exactly how their choices will look on the final product.
Sales tool that increased sales and higher conversion rates
Since implementing the 3D configurator, Dekzeilenstore.nl has experienced increased conversion rates and improved customer satisfaction. The tool has reduced return rates by providing accurate visual representations of the final product, which minimizes discrepancies between customer expectations and actual results. Customer feedback has highlighted the configurator’s ease of use, noting how it enhances confidence in their purchases.
Moreover, the 3D configurator has positioned Dekzeilenstore.nl as an innovative leader in the custom awning market, drawing in more customers and retaining them through an enhanced shopping experience.
Customization flexibility
Users can effortlessly modify details such as dimensions, colors, and accessories, enabling them to create a product that fits their specific needs and style preferences.
User engagement
The interactive configurator increases customer engagement, encouraging them to experiment with different configurations, spend more time on the site, and enjoy the creative freedom to design their ideal awning.
Enhanced visualization
Customers can explore high-quality 3D models, allowing them to see a realistic preview of their customized awning in various configurations, colors, and options.
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